Why choose us
buying with us

Our quality assurance 

We’re proud to have retained the HBF 5* award for customer satisfaction.

Whitford and Gosfords at Half Penny Meadows

A quality new home that you can be proud of

Buying a home is one of the most important decisions you are ever likely to make. We do all we can to make the buying process as simple as possible and to provide you with a quality new home that you can be proud of.


Awarded 5 stars for quality

From the first time you enquire about a development, tour a show home, or select your new home and add personal touches, you’ll notice our attention to detail. We’re delighted to have maintained a 5 star rating for customer satisfaction by the Home Builders Federation, with 94% of customers recommending us to a friend.*
TW staff with customer

Our build quality is industry leading

The independent NHBC Construction Quality Review score measures build quality at key build stages. In 2025, our average score was 4.96 out of 6 (2024: 4.93) compared to an industry benchmark group average of 4.75 (2024: 4.70).**

Our team also carries out detailed quality checks on each and every one of our homes to ensure your new home is exactly as you expect from the moment you walk through the door.

What’s more, 50 of our site managers received NHBC Pride in the Job Quality Awards in 2025, recognising their commitment to building homes of the highest quality.

 
NHBC Construction Quality
Typical Taylor Wimpey street scene

Don't just take our word for it...

We welcome customers feedback to help us do the best job possible. We're so confident in our service that we welcome Trustpilot reviews from all customers. Listening to your feedback and making sure you're happy help us to improve our service and allows us to continue leading the industry.

Read our reviews

Meet the team

This is your chance to meet the team and is a key part of your house-buying journey. It’s your opportunity to ask questions about your home and visit your new home to see how it’s coming along. We want you to feel reassured that Taylor Wimpey is building your home to the best quality.

Home Quality Inspection

Taylor Wimpey quality checks homes by conducting a Home Quality Inspection (HQI). Our teams carry out hundreds of detailed quality checks to help ensure your new home is exactly as you expect, from the moment you walk through the door.

We're here for you

Whatever support you need, we’re here for you. From the time you reserve your new home to well after you’ve moved in, you can trust us to do what’s right, not what’s easy.
You’ll be able to meet your Site Manager and our team will then keep in touch with you throughout the build.
Construction staff checking quality

A chance to explore

Before we hand over the keys, our team carries out hundreds of detailed quality checks on each home to help ensure everything is exactly as you expect from the moment you walk through the door.

When we’re happy that we've built a home that we can be proud of, we’ll invite you over to see it for yourself. Your Customer Relations Manager will give you a tour and show you how everything works. This is your chance to have a good look round ahead of your moving date. 

Lavenham hall at Wynyard Manor

After you've moved in

Once you’re settled in, our Customer Service team will call to check on your new home with you. We also have skilled tradespeople on site so you can have confidence that in the unlikely event there are any aftercare items with your new home, we'll be there to fix them fast.
Site manager smiling

We have award winning teams

The NHBC Pride in the Job awards recognise Site Managers from across the country who are demonstrating excellence in housebuilding and who put quality at the centre of their work. In 2025, 50 of our Site Managers were recognised for their commitment to building high quality homes for our customers.

And relax, with our 2-year warranty

Our personal care carries on once you’ve moved in, with our home after care and the peace of mind that comes with our comprehensive initial 2-year warranty. You'll also get a 10-year structural warranty too. 
Family in their new living room

*Data from Home Builders Federation 8-week customer satisfaction survey.

**Taylor Wimpey is a leader in the volume sector as measured by the NHBC’s Construction Quality Review Scores in 2025.